How We Build It
Every chatbot goes through the same rigorous five-step process — so nothing ships until it actually works.
Understand
We deep-dive into your business — your products, processes, FAQs, support tickets, and internal docs. We map what the chatbot needs to know and where gaps exist.
Plan
We define scope, data sources, conversation flows, tone of voice, and escalation paths. You approve the blueprint before a single line of code is written.
Develop
We build the knowledge base, fine-tune retrieval, connect your data pipelines, and embed the bot into your platform — web, app, or internal tool.
Test
Rigorous QA: edge cases, wrong-answer detection, hallucination checks, and load testing. You test it too before it goes live.
Deploy
Go live on your chosen infrastructure. We handle deployment, monitoring setup, and a 30-day post-launch support window.
What It Answers — and What It Doesn't
Scoped intentionally. Trained on your company, not the internet.
Only your company, only your context
It answers based on your documentation, products, pricing, policies, and processes — not general internet knowledge. If it doesn't know, it says so and escalates.
Trained to respond like a sales rep
Handles inbound questions about what you offer, how it works, pricing ranges, and next steps. Guides prospects to book a call or contact your team.
Scoped, not omniscient
We deliberately limit what the bot can answer. Out-of-scope questions are redirected — preventing hallucination and keeping brand voice consistent.
Cloud or On-Premise — Your Choice
We support both deployment models. Pick what fits your infrastructure and compliance requirements.
Cloud Hosted
Fastest setupWe host and manage everything on secure cloud infrastructure. Fastest time-to-live, zero server management on your end. Auto-scaled and monitored 24/7.
- Deployed in days, not weeks
- We handle infra, updates & uptime
- SOC 2-ready cloud environment
- Data encrypted at rest and in transit
On-Premise
Maximum controlRuns entirely within your own servers or private VPC. Nothing leaves your network. Required for clients with strict data sovereignty or compliance needs.
- Full data stays inside your firewall
- No third-party cloud dependency
- Ideal for regulated industries
- We deploy, configure, and hand off
Pricing
Two-part model: a one-time build cost and an optional monthly subscription to keep it current. No surprise fees.
One-Time Setup
Covers understanding, planning, development, testing, and deployment. Price scales with data complexity, integrations needed, and deployment type.
- Discovery & scope definition
- Knowledge base build & ingestion
- Custom UI embedding or API delivery
- QA testing & hallucination checks
- Deployment + 30-day support window
Monthly Subscription
Keeps your chatbot up-to-date as your business evolves. Covers re-training, performance monitoring, LLM cost pass-through, and ongoing improvements.
- Knowledge base updates & re-indexing
- LLM API cost included
- Monthly performance reports
- Priority support & bug fixes
- Feature additions at discounted rate
Exact pricing depends on data complexity, number of integrations, and deployment type. Book a call — we scope and quote in one session.
Agentic Capabilities
Beyond answering questions, your chatbot can take actions — submit forms, look up order status, raise support tickets, book appointments, or trigger internal workflows. These are agentic tasks: the bot doesn't just talk, it does.
Important: Agentic capabilities require a separate integration layer connected to your existing systems (CRM, ERP, ticketing, booking, etc.). This is scoped and priced independently from the base chatbot setup — it's a deeper technical engagement. We'll map out what's feasible during the discovery call.
- Submit and track support tickets
- Look up order or account status
- Book meetings or appointments
- Trigger internal workflow automations
- Push data to CRM on qualification
- Escalate to human agent with context